To Whom It May Concern:
I am writing in regard to Christina Dufour. Christina has
been working at the Cranston Public Library since September 2013 as a field
experience component of her graduate work at the University of Rhode Island
Graduate School of Library and Information Services.
Christina has been an immense help to me during the time we
have been working together. The library offers a full slate of computer classes,
and Christina began assisting with these classes on her very first day working
here. Her technology skills, patience, and good nature have made her a favorite
with the library patrons who attend these classes. The classes range from
introductory courses for people who are new to using a computer, to slightly
more advanced classes on how to use various softwares including the Microsoft
Office suite, social media, and other applications. She designed handouts for
several of these classes, and she also developed a new class about how to use a
free music application called Spotify that went over very well. We will
definitely be offering it again!
The Cranston Public Library is a six-library system, and
providing support to staff and the public when hardware and software issues
inevitably arise is a formidable task. Christina is a quick learner, and she
has helped take some of the burden off of me in this area. Her assistance with
troubleshooting, software configuration, and staff technology training has been
invaluable.
Christina’s bright and friendly personality makes her a
natural in working with the public. She has undertaken everything asked of her
with enthusiasm and good cheer. She has even gone beyond what was required of
her by sharing her time and knowledge of video games when our newly appointed
Head of Youth Services began to explore developing a gaming program for teens
at several of our libraries. Christina also worked well independently during
the times I was not at the library with her.
I honestly cannot think of a single aspect of library
service in which Christina would not excel. Between her technological savvy,
willingness to try new things, and ability to provide excellent customer
service, I have no doubt she will be a huge asset to whatever library she may
work at in the future.
Please feel free to get in touch with me if you have any
questions about Christina’s time working with me at the Cranston Public
Library. I am more than happy to speak about her talents and capabilities.
Sincerely,
Corrie MacDonald
Technology Coordinator
(401) 943-9080 ext. 129
cmacdonald@cranstonlibrary.org"
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